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Support Services
Desktop Support Services
Desktop support services refer to the assistance and technical support provided to end-users for their desktop computing needs.
Desktop Configuration and Installation
This involves setting up and customizing the desktop computers to meet the specific needs of users or organizations
Bug Tracking System
The purpose of a bug tracking system is to enhance the software development and testing process by providing a centralized platform for recording, monitoring, and resolving issues throughout the software development lifecycle.
24*7 Technical Support
This continuous support is crucial for organizations and businesses that operate globally, have customers in different time zones, or rely on systems that need to be available at all times.
24*7 Issue Tracking/Operations
This continuous operation is crucial for maintaining the health, performance, and security of IT infrastructure and business operations.
24*7 Infrastructure Monitoring
This continuous monitoring involves the use of tools and technologies to keep a close eye on various components, including servers, networks, databases, applications, and other critical systems.
Email System
Email systems play a crucial role in modern communication for both personal and business use.
VOIP Phone System
Instead of using traditional telephone lines, VoIP leverages IP networks to transmit voice data in the form of digital packets. This technology offers various features and benefits, making it a popular choice for businesses and individuals.
VPN Services
VPNs are widely used for various purposes, including enhancing online security, protecting privacy, and enabling secure remote access to corporate networks.
Tunnel Service
Tunnel provides a secure way to connect resources without a publicly routable IP address. It does elimate the need of static IP.
Cloudflare DNS
Cloudflare DNS (Domain Name System) refers to the DNS service provided by Cloudflare, this offers content delivery network (CDN) services, DDoS protection, and other internet security and performance-related solutions.
Tailscale Service
Tailscale uses a zero-trust security model and builds on technologies like WireGuard to enable secure communication between devices regardless of their physical locatio
L1 , L2, L3 Level Support Services
L1 SUPPORT SERVICE
The goal of L1 support is to quickly and efficiently resolve issues that are within its scope and escalate more complex problems to higher support levels when necessary. This helps in maintaining a streamlined support process and ensures that users receive the appropriate level of assistance for their specific issues.
L2 SUPPORT SERVICE
The goal of L2 support is to address more challenging technical problems, provide in-depth assistance, and ensure a higher level of customer satisfaction by resolving issues that require a deeper level of expertise. If an issue cannot be resolved at the L2 level, it may be further escalated to Level 3 support or to the development team for resolution.
L3 SUPPORT SERVICE
The goal of L3 support is to handle the most challenging technical issues, ensure the stability and reliability of products or systems, and contribute to the overall improvement of products and services. Issues that cannot be resolved at the L3 level may be escalated to development teams for further investigation and resolution.
Infrastructure Service
SCM Service
It allows multiple developers to work collaboratively on a project, tracks changes, and provides the ability to revert to previous versions if needed. Popular SCM/VCS tools include Git, Mercurial, and Subversion.
Build and Deployment
The processes involved in taking source code from a version control system, compiling it, and then deploying it to a target environment where it can be executed.
Database Server : mysql and mongoDB
A database server is a server system dedicated to the storage and retrieval of database files.
Cloud Infrastructure : AWS/Google/Azure
Cloud infrastructure refers to the foundational components and resources provided by cloud service providers that enable users to deploy and run applications in the cloud.
CI/CD Pipeline
It is a set of automated processes that facilitate the development, testing, and deployment of software changes.
Docker/Container
It is a platform for developing, shipping, and running applications in containers. Containers provide a lightweight and portable way to package and distribute applications along with their dependencies.
Infrastructure Monitoring System
It is a set of tools and practices designed to track the performance, availability, and health of an organization's IT infrastructure.
Backup Service
It is a solution or set of tools designed to create, manage, and restore backup copies of data, applications, and system configurations.
Service Level Guarantee - 99.9%
It is a solution or set of tools designed to minimize downtime. The system uptime guarantee is 99.9%.
